A Positive Messengers Creative Tool developed in collaboration with Hope Not Hate

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This ‘creative tool’ is a PowerPoint with audio file voiceovers from trainers, to talk you through “Difficult Conversations” techniques for engaging with individuals who are expressing hate speech, by using a combination of empathetic listening and Socratic questioning. This is proven to be “particularly effective in persuading people to change their thinking” and is especially useful for people working to support refugees and immigrants.

The PowerPoint has been developed by the UK partners in the Positive Messengers project in collaboration with Hope Note Hate who developed the original “Difficult Conversations” training model.

Positive Messengers is a project funded by the European Commission involving a consortium of 8 organisations from 7 European countries: Bulgaria, Italy, Croatia, Czech Republic, Greece, Romania and the UK.  It aims to confront the issue of online hate speech in particular hate speech which is targeted against migrants, refugees and people of different nationalities and religions.

If you have any comments please contact us at:

Please also visit the Project Messengers website, where you can also upload materials: http://positivemessengers.net/en/


A message from The Languages Company.

After 14 years we have regretfully decided to cut back our activities.

The website will remain live, but untended, until the end of 2022 should you wish to download some of the historic and we think useful documents it contains.

As well as the outcomes of projects such as LUCIDE and Positive Messengers there may be some interest in the reviews of the past, and our thinking on Pedagogy, in particular in the light of current developments.

We would have wished to withdraw on a high note, with many of the challenges of the last decades resolved. Sadly this is not the case.

It will, however, be for a new generation to take up the struggle for greater language capability and the dream of languages for all in a world of mutual respect.